Effective Date: April 8, 2026
Floor Above Wellness ("Floor Above," "we," "us," or "our") operates the website floorabovewellness.com (the "Website"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, make a purchase, create an account, subscribe to our communications, or otherwise interact with us (collectively, the "Services").
By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.
1. Information We Collect
We collect information to provide, improve, and personalize our Services.
Information You Provide Directly:
- Account Information: Name, email address, password, and other details when you create an account.
- Purchase Information: Name, billing and shipping address, phone number, payment card details (processed by third-party providers), and order history.
- Communication Information: Details you provide when contacting us via email, forms, chat, or social media (e.g., inquiries about products or customer support).
- Health or Preference Information (if applicable): Any voluntary information you share in product reviews, surveys, or forms related to your wellness goals or product preferences (we do not collect detailed medical records).
Information Collected Automatically:
- Usage and Device Information: IP address, browser type, device information, operating system, referring URLs, and pages visited.
- Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies to remember preferences, analyze traffic, personalize content, and serve targeted advertisements. You can manage cookie preferences through your browser settings.
- Analytics: Data from tools like Google Analytics to understand how users interact with our site.
Information from Third Parties:
We may receive information from payment processors, shipping carriers, marketing partners, or analytics providers.
2. How We Use Your Information
We use the collected information for the following purposes:
- To process and fulfill orders, including shipping and payment processing.
- To manage your account and provide customer support.
- To send transactional communications (e.g., order confirmations, shipping updates).
- To send marketing and promotional communications (e.g., newsletters, special offers) if you have opted in. You can unsubscribe at any time.
- To improve our Website, products, and Services through analytics and user feedback.
- To personalize your experience and show relevant products or advertisements.
- To detect, prevent, and address fraud, security issues, or abuse.
- To comply with legal obligations, respond to lawful requests, or protect our rights.
3. How We Share Your Information
We do not sell your personal information. We may share it in these circumstances:
- Service Providers: With trusted third parties who perform services on our behalf, such as payment processors (e.g., Stripe, PayPal), shipping companies (e.g., USPS, UPS), email service providers, website hosting, and analytics tools. These providers are contractually obligated to protect your data.
- Legal Requirements: When required by law, court order, or government request, or to protect the safety, rights, or property of Floor Above Wellness, our users, or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
- With Your Consent: In other cases where you explicitly consent to the sharing.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. For example, purchase records are kept for accounting and tax purposes.
5. Your Rights and Choices
- Access, Correction, or Deletion: You may request access to, correction of, or deletion of your personal information by contacting us (subject to legal exceptions).
- Opt-Out of Marketing: You can unsubscribe from promotional emails using the link in every email or by contacting us.
- Cookies: Manage preferences via your browser or our cookie consent tool (if implemented).
- California Residents (CCPA/CPRA): If you are a California resident, you have additional rights, including the right to know what personal information we collect and share, request deletion, and opt out of the "sale" of personal information (we do not sell data). To exercise these rights, contact us using the details below. We will not discriminate against you for exercising your rights.
- Other State Rights: Residents of certain other states (e.g., Virginia, Colorado) may have similar privacy rights under applicable laws.
6. Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Children's Privacy
Our Services are not directed to children under 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware that we have collected such data, we will take steps to delete it.
8. International Users
Our Website is hosted in the United States and primarily serves U.S. customers. If you access our Services from outside the U.S., your information may be transferred to and processed in the U.S., where data protection laws may differ from those in your country.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our Website with an updated effective date. Your continued use of the Services after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Floor Above Wellness
3199 Albany Post Rd, Suite 301G
Buchanan, NY 10511
Email: info@floorabovewellness.com
Owned and operated by a retired FDNY firefighter, Floor Above Wellness is dedicated to supporting first responders with premium, U.S.-made supplements and recovery products.